Frequently Asked Questions

NeuroVecta is currently supported only on desktop web browsers. For the most stable and optimised experience, it is recommended to use Mozilla Firefox. Learn how to log in.

Mobile browsers are not currently supported.

Currently, NeuroVecta supports the following file formats:

• PDF files (.pdf)
• Word documents (.docx)
• Markdown files (.md)

Support for additional file types will be added in future updates. Learn about uploading files. If you require a specific file type, please contact our team at support@neurovecta.com and we can add support for it.

There are plans to support image analysis and generation soon, but as of now, these features are not currently available. Stay tuned for future updates!

While NeuroVecta was designed to synthesise insights from unstructured, natural language documents (e.g., reports, scientific journals, policy documents), it is not optimised for tasks involving structured data analysis or advanced mathematical reasoning.

Whilst it is possible to perform mathematics, users should frame queries around qualitative information, such as:

• Explanations and summaries.
• Document-based question answering.
• Synthesis of concepts and ideas.
• Comparative analysis of text content.

Storage and processing limits depend on your subscription plan. You can view your current quota and usage in the account settings of the Admin Dashboard. If you need more capacity, consider upgrading your plan or contact support for custom enterprise solutions.

Our team handles the full setup for you, from collecting your source documents to producing a ready-to-query AI database. We coordinate access, prepare the content, and configure the database structure to match your goals.

• Discovery: We confirm your objectives, data sources, and success criteria.
• Ingestion: Files are cleaned, structured, and securely uploaded for indexing.
• Indexing: Content is processed into searchable embeddings and metadata.
• Validation: We test sample queries to confirm accuracy and coverage.

Once complete, you receive a database that is ready for your team to search, explore, and integrate into workflows.

NeuroVecta is hosted in a secure UK Based Microsoft Azure environment. All data remains within the customer's environment and is: Learn about our security.

• Never used to train AI models
• Never shared with third parties
• Protected by enterprise-grade security measures
• Encrypted in transit and at rest

Only you and your team have access to your uploaded documents and databases. NeuroVecta uses secure authentication and authorisation (email verification on free plans; Authenticator 2FA on paid plans) to ensure that your data remains private.

Try these approaches:

• Make your query more specific and context-rich.
• Ensure the files containing the information have completed indexing.
• Check that you've selected the correct database.
• Rephrase your question using different terminology.
• Break complex questions into smaller, focused queries.