Question 1

What is NeuroVecta?

Accepted Answer

Analyse your business documents in 10 seconds with NeuroVecta — an AI-powered document intelligence platform for professionals. Using Retrieval-Augmented Generation (RAG) technology, it delivers auditable answers with inline citations linked directly to your source documents. Our experts handle end-to-end knowledge base setup so your team can focus on strategy, not manual searching.

Question 2

How is NeuroVecta different from ChatGPT or Claude?

Accepted Answer

ChatGPT and Claude are general-purpose chatbots that answer from broad training data and rarely cite verifiable sources. NeuroVecta is a document intelligence platform that uses Retrieval-Augmented Generation (RAG) over your own organisation's documents, so every answer is grounded in your sources and backed by inline, auditable citations linked to the exact passage. NeuroVecta also provides customisable knowledge bases, organisation-level vector databases your team can collaborate on, private UK-based hosting, and image and figure analysis across thousands of documents.

Question 3

Can my whole team collaborate on the same knowledge base?

Accepted Answer

Yes. NeuroVecta provides organisation-level vector databases that teams collaborate on, so institutional knowledge is shared, consistent, and reusable across your organisation rather than trapped in individual chat sessions. Everyone queries the same trusted sources and receives fully referenced answers.

Question 4

How does NeuroVecta's AI database creation services work?

Accepted Answer

Once signed up, you will be contacted by our NeuroVecta team to discuss your needs and objectives. Our team handles the end-to-end setup for you, from gathering source documents to delivering a ready-to-query AI database. We collaborate with you to align on your objectives, prepare and structure your content for secure AI integration, and configure the database to match your workflows. We then validate results with sample queries to confirm accuracy and coverage, so your team can start searching and exploring in confidence immediately.

Question 5

How does NeuroVecta secure and manage my data?

Accepted Answer

NeuroVecta operates on a secure, UK-based Azure cloud infrastructure. All data and documents are encrypted both at rest and during transmission. Users must log in with two-factor authentication (2FA), significantly reducing the risk of unauthorised access. We will never sell your data or use it to train models, your data is under utmost confidentiality. NeuroVecta strictly adheres to UK GDPR guidelines.

Question 6

How do I contact customer support if I have a question or issue?

Accepted Answer

If you have any questions or run into issues, you can reach our support team at support@neurovecta.com.

Question 7

What is the 30 day money-back guarantee?

Accepted Answer

If you're not satisfied with NeuroVecta for any reason after the first 30 days of purchase, you can request a full refund. We stand by the quality of our platform and want every business to be confident in their decision.

Question 8

On what platforms is NeuroVecta available?

Accepted Answer

NeuroVecta is currently only supported in web browsers on a PC. While we are actively exploring expanded support for mobile devices, at this time we recommend using NeuroVecta on a desktop or laptop for the best experience.

Logging In

First-Time Login

1. Navigate to NeuroVecta

2. Set Up Two-Factor Authentication

Returning Users

Troubleshooting

Forgot Password

2FA Issues

Next Steps